Family Records Centre (FRC) Customer Survey - February 2004
This survey was carried out at the Family Records Centre
on Tuesday 3 and Wednesday 4 February 2004.
Please note: figures are given as percentages of
those who responded. They will not necessarily add
up to 100%.
1. What is your country or region of residence?
UK |
98.2 |
Other European Country |
0.4 |
Australasia and Pacific Islands |
0.4 |
The Americas (including the Caribbean) |
0.6 |
Africa |
0.2 |
Asia (including Far East) |
0.0 |
Other |
0.2 |
Note: Question 2 related to customers' postcodes
3. What age group do you belong to?
Under 16 years |
0.0 |
16-24 years |
0.6 |
25-44 years |
10.1 |
45-59 years |
29.1 |
60 years and over |
60.2 |
4. How long have you been visiting the FRC (or its predecessors, the
Census Reading Rooms or St Catherine's House)?
This is my first visit |
9.0 |
Less than a year |
9.4 |
1 to 3 years |
14.9 |
3 to 7 years |
27.2 |
Over 7 years |
39.5 |
5. What was your main purpose in visiting the FRC today?
Researching your family history |
77.7 |
Paid professional research |
6.1 |
Visiting on behalf of someone else |
7.8 |
Using the records to support education/training |
0.6 |
Work in connection with your employment |
1.6 |
Applying for a certificate for personal reasons |
3.7 |
Research for an academic publication |
2.5 |
6. How long was your visit to the FRC today?
Less than 1 hour |
10.9 |
Between 1 and 3 hours |
32.2 |
Between 3 and 5 hours |
33.5 |
Between 5 and 7 hours |
19.9 |
More than 7 hours |
3.5 |
7. Do you consider yourself to have a disability that affects your use of the FRC?
A learning difficulty |
0.2 |
Mobility/dexterity problems |
3.8 |
Hearing loss |
1.0 |
Sight problems |
3.0 |
Speech difficulties |
0.4 |
8. Do you think that the recent reorganisation of the
layout within the Public Search room on the ground floor has
improved the surroundings in which you carry out your research?
9. Please rate the following aspects of your visit today:
Staff knowledge?
Excellent |
44.6 |
Good |
52.0 |
Fair |
3.4 |
Poor |
0.0 |
Very poor |
0.0 |
Staff courtesy and helpfulness?
Excellent |
51.5 |
Good |
44.6 |
Fair |
3.0 |
Poor |
0.9 |
Very poor |
0.0 |
Physical access to the building?
Excellent |
44.1 |
Good |
50.8 |
Fair |
4.9 |
Poor |
0.2 |
Very poor |
0.0 |
Visitor facilities?
Excellent |
32.2 |
Good |
54.0 |
Fair |
12.2 |
Poor |
1.5 |
Very poor |
0.0 |
Overall service?
Excellent |
40.2 |
Good |
57.2 |
Fair |
2.6 |
Poor |
0.0 |
Very poor |
0.0 |
|
