Family Records Centre (FRC) Customer Survey - March 2003
This survey was carried out at the Family Records Centre on Thursday
6 and Friday 7 March 2003.
Please note: figures are given as percentages of
those who responded. They will not necessarily add
up to 100%.
1. How often do you visit the FRC?
This is my first visit |
11.6 |
Every day |
4.1 |
Once a week |
20.8 |
Once a month |
27.4 |
Once every 4 months |
24.5 |
Once a year or less |
11.3 |
2. Are you...?
3. What age group do you belong to?
Under 16 years |
0.2 |
16-24 years |
1.6 |
25-44 years |
10.9 |
45-59 years |
30.8 |
60 years and over |
56.5 |
4. What is your normal country or region of residence?
United Kingdom |
96.2 |
Ireland |
0.0 |
Other EU country |
0.5 |
Other European country (non-EU) |
0.0 |
Australasia and Pacific Islands |
0.9 |
USA |
1.1 |
Canada |
0.5 |
Caribbean |
0.0 |
Africa |
0.5 |
Far East |
0.0 |
Asia (excluding Far East) |
0.0 |
Other |
0.2 |
5. What was your main purpose in visiting the FRC today?
Researching your family history |
81.4 |
Paid professional research |
6.3 |
Visiting on behalf of someone else |
8.1 |
Using the records to support education/training |
0.7 |
Work in connection with your employment |
2.3 |
Applying for a certificate for personal
reasons |
4.7 |
6. In the course of your visit to the FRC today, which of the
following areas did you use?
First Floor (Census, Wills etc.) |
61.9 |
Ground Floor (Births, Marriages &
Deaths etc.) |
88.4 |
Basement (Refreshment Area) |
64.0 |
7. In the course of your visit to the FRC today, which of the
following facilities did you use?
First Floor
1901 Census Online |
11.8 |
Other censuses on microfilm |
43.5 |
Wills or other records on microfilm |
7.9 |
Family History Database PCs |
8.8 |
Census surname indexes |
19.8 |
Library/reference area |
5.7 |
Exhibition area |
1.6 |
Internet access point |
0.9 |
Ground Floor
Birth, Marriage and Death indexes |
87.5 |
Adoption indexes |
4.2 |
Overseas indexes |
7.1 |
Scotlink |
1.3 |
Basement
Sandwich vending machines |
6.3 |
Other vending machines |
39.5 |
8. If you have ever required privacy when making an application
for a certificate, do you feel that your request was dealt with
sensitively?
9. Overall, how would you rate the staff at the FRC?
The staff are knowledgeable
Strongly agree |
28.7 |
Agree |
59.3 |
Neither agree nor disagree |
11.6 |
Disagree |
0.4 |
Strongly disagree |
0.0 |
The staff are courteous and helpful
Strongly agree |
42.2 |
Agree |
51.9 |
Neither agree nor disagree |
5.5 |
Disagree |
0.4 |
Strongly disagree |
0.0 |
10. Overall, how would you rate the service you received from the FRC?
Excellent |
46.7 |
Good |
50.3 |
Fair |
2.6 |
Poor |
0.2 |
Very Poor |
0.2 |
|
