Family Records Centre (FRC) Customer Survey - June 2004
This survey was carried out at the Family Records Centre
on Tuesday 22 and Wednesday 23 June. 503 survey forms were returned.
Please note: figures are given as percentages of
those who responded. They will not necessarily add
up to 100%.
1. What is your gender?
2. What is your ethnic group?
White |
95.7 |
Asian |
0.6 |
Black |
1.4 |
Chinese |
0.2 |
Mixed |
1.4 |
Any other ethnic group |
0.6 |
3. What age group do you belong to?
Under 16 years |
0.0 |
16-24 years |
1.0 |
25-44 years |
14.6 |
45-59 years |
29.3 |
60 years and over |
55.1 |
4. Which of the following statements apply to your current situation?
I am a full time student |
0.6 |
I am a part time student |
0.6 |
I work full time |
23.7 |
I work part time |
13.7 |
I am retired |
50.4 |
I am a full time home maker or carer |
7.1 |
None of the above |
4.0 |
5. Is your use of the FRC affected by any of the following?
A learning difficulty |
0.0 |
Mobility/dexterity problems |
2.6 |
Hearing loss |
2.4 |
Sight problems |
3.4 |
Speech difficulties |
0.0 |
Dyslexia |
1.4 |
Note: Question 6 related to customers' postcodes
7. What was your primary means of travel to the FRC today?
Bus or Coach |
16.2 |
Car, Motorbike or Taxi |
5.1 |
Bicycle or on foot |
4.7 |
Rail |
44.5 |
Tube |
29.0 |
Other |
0.5 |
8. I visited the FRC today...
On my own |
72.2 |
With friends or family to research together |
23.4 |
As a member of an organised group visit |
0.0 |
To assist/accompany somebody else |
2.8 |
With a work/academic colleague in the same or a related field |
1.6 |
9. How long was your visit to the FRC today?
Less than 1 hour |
14.1 |
Between 1 and 3 hours |
42.7 |
Between 3 and 5 hours |
28.4 |
Between 5 and 7 hours |
12.5 |
More than 7 hours |
2.2 |
10. Have you used the certificate online ordering service on the ground floor?
11. In the course of your visit to the FRC today, which of the following areas did you visit?
First floor (Census, Will etc.) |
61.4 |
Ground floor (Births, Marriages and Deaths etc.) |
84.6 |
Basement (Refreshment area) |
62.4 |
12. What was your main purpose in visiting the FRC today?
Personal interest/recreation |
4.0 |
Researching your family history |
75.6 |
Paid professional research |
7.1 |
Academic research |
2.0 |
Using the records to support an education or training programme |
0.0 |
Work in connection with your employment |
2.0 |
Visiting on behalf of someone else as a personal favour |
4.6 |
Applying for a certificate for personal reasons |
4.6 |
13. Please state the extent to which you agree or disagree with the following statements
regarding your visit today:
I found the staff to be knowledgeable
Strongly Agree |
62.2 |
Slightly Agree |
18.3 |
Neither Agree nor Disagree |
18.3 |
Slightly Disagree |
0.9 |
Strongly Disagree |
0.2 |
Physical access to the building is good
Strongly Agree |
73.4 |
Slightly Agree |
19.1 |
Neither Agree nor Disagree |
6.0 |
Slightly Disagree |
1.2 |
Strongly Disagree |
0.2 |
I will discuss or pass on my findings to other people (e.g. friends or family)
Strongly Agree |
67.6 |
Slightly Agree |
19.8 |
Neither Agree nor Disagree |
10.2 |
Slightly Disagree |
0.2 |
Strongly Disagree |
2.1 |
I found information relevant to my research
Strongly Agree |
74.9 |
Slightly Agree |
16.1 |
Neither Agree nor Disagree |
6.1 |
Slightly Disagree |
1.1 |
Strongly Disagree |
1.7 |
I intend to visit again
Strongly Agree |
86.0 |
Slightly Agree |
8.5 |
Neither Agree nor Disagree |
4.0 |
Slightly Disagree |
0.6 |
Strongly Disagree |
0.8 |
The visitor facilities are adequate
Strongly Agree |
68.0 |
Slightly Agree |
21.9 |
Neither Agree nor Disagree |
8.1 |
Slightly Disagree |
1.7 |
Strongly Disagree |
0.4 |
I now feel more confident in carrying out research here
Strongly Agree |
64.3 |
Slightly Agree |
17.3 |
Neither Agree nor Disagree |
17.9 |
Slightly Disagree |
0.2 |
Strongly Disagree |
0.2 |
Overall, I am satisfied by today's visit
Strongly Agree |
77.0 |
Slightly Agree |
17.0 |
Neither Agree nor Disagree |
4.3 |
Slightly Disagree |
1.0 |
Strongly Disagree |
0.6 |
|
