Family Records Centre (FRC) Customer Survey - July 2003
This survey was carried out at the Family Records Centre on Tuesday
15 and Wednesday 16 July 2003.
Please note: figures are given as percentages of
those who responded. They will not necessarily add
up to 100%.
1. How often do you visit the FRC?
This is my first visit |
11.3 |
Every day |
2.3 |
Once a week |
24.5 |
Once a month |
25.1 |
Once every 4 months |
22.6 |
Once a year or less |
14.2 |
2. Are you...?
3. What age group do you belong to?
Under 16 years |
0.4 |
16-24 years |
3.5 |
25-44 years |
14.0 |
45-59 years |
33.1 |
60 years and over |
49.0 |
4. What is your normal country or region of residence?
United Kingdom |
92.6 |
Ireland |
0.2 |
Other EU country |
0.2 |
Other European country (non-EU) |
0.2 |
Australasia and Pacific Islands |
3.4 |
USA |
1.1 |
Canada |
1.7 |
Caribbean |
0.0 |
Africa |
0.0 |
Far East |
0.2 |
Asia (excluding Far East) |
0.0 |
Other |
0.4 |
5. What was your main purpose in visiting the FRC today?
Researching your family history |
78.5 |
Paid professional research |
8.3 |
Visiting on behalf of someone else |
7.5 |
Using the records to support education/training |
0.6 |
Work in connection with your employment |
1.8 |
Applying for a certificate for personal
reasons |
3.3 |
6. In the course of your visit to the FRC today, which of the
following areas did you use?
First Floor (Census, Wills etc.) |
66.7 |
Ground Floor (Births, Marriages &
Deaths etc.) |
88.3 |
Basement (Refreshment Area) |
65.8 |
7. In the course of your visit to the FRC today, which of the
following facilities did you use?
First Floor
1901 Census Online |
16.7 |
Other censuses on microfilm |
53.5 |
Wills or other records on microfilm |
11.7 |
Family History Database PCs |
11.5 |
Census surname indexes |
25.8 |
Library/reference area |
11.5 |
Exhibition area |
3.1 |
Internet access point |
4.8 |
Ground Floor
Birth, Marriage and Death indexes |
86.0 |
Adoption indexes |
2.5 |
Overseas indexes |
5.8 |
Scotlink |
1.3 |
Basement
Sandwich vending machines |
9.2 |
Other vending machines |
39.2 |
8. If you have ever required privacy when making an application
for a certificate, do you feel that your request was dealt with
sensitively?
9. Overall, how would you rate the staff at the FRC?
The staff are knowledgeable
Strongly agree |
28.7 |
Agree |
59.8 |
Neither agree nor disagree |
11.0 |
Disagree |
0.4 |
Strongly disagree |
0.0 |
The staff are courteous and helpful
Strongly agree |
40.7 |
Agree |
54.7 |
Neither agree nor disagree |
4.3 |
Disagree |
0.0 |
Strongly disagree |
0.2 |
10. Overall, how would you rate the service you received from the FRC?
Excellent |
47.1 |
Good |
49.9 |
Fair |
2.5 |
Poor |
0.4 |
Very Poor |
0.0 |
|
